FAQ

Policies and Product

• Are your parts Genuine Honda Parts?
  We are a Honda Dealer selling genuine Honda Parts. Check our Company Information page for more info.
  
  
• What is the warranty on the items you sell?
  Parts labeled as Honda Genuine Parts carry a 12 month warranty. For further details please see our Warranty Page. Other items sold as a non-Honda (Boutique Items) carry a 6 month warranty unless specified.
  
  
• What is your return policy?
  We have a detailed page for our return policy. Please refer to Returns page.

Shipping

• Can you ship to my country?
  We ship to all Continental U.S. 50 states. Please see our Shipping Information page for more details.
  
  
• USPS Tracking Number Doesn't Work
  USPS takes up to 24 hours to post the tracking number online after you receive your confirmation e-mail that your order has shipped.
  
  
• When will my order ship?
  

  Order Processing Hours

  MON – FRI     7:00AM – 3:00PM (Pacific Standard Time)
  
  Orders are shipped in 4-5 Business Days (Standard Shipment ETA)
  Special Shipment orders are shipped 5-7 Business Days. Such as Air Bags & Seatbelts.We cannot guarantee Honda's supply chain and we cannot guarantee that all orders are shipped within this timeframe.
  
  PROCESSING status means your order is being worked on.
  (An email status is sent if order has special needs that prevent order from being shipped in 5-7 business days). HAZMAT parts such as seatbelts and airbags must be special ordered and requires additional processing time.

Local Pickup Orders

• Where do I pickup my Local Pickup Order?
  Orders placed in California have an option to pickup parts locally. You will be contacted via email when your order status is COMPLETE this means your order is ready to be picked up at:
  
                                  South Bay Honda
                                  920 Thompson St.
                                  Milpitas, CA. 95035
  
  Please make sure you bring I.D. to pickup your order at the Front Parts Counter.

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Problems

• Having problems submitting an order?
  There are some parts that are difficult to find or identify. Please contact our Techline at 1-877-475-1145. We have trained individuals to assist you. To further help you we ask you to have your VIN number ready before you call. The techline is available for your convenience to help you with processing orders.
  
  
• Received your order damaged?
  If your order is received damaged you are to notify the carrier immediately and our company at info@hondapartscheap.com. For further details please see the Returns Policy page.